Though Craft Connect Studio ensures fool-proof packaging with Thermocol, Bubble Wrap, Corrugated Rolls, Crippled Paper, Foam Sheets, etc. as applied for different hampers and multiple quality checks before sending each order, however in any unforeseen situation in case there is any issue with the order, following terms and conditions shall apply for replacement/ refunds:

1. Once you receive the parcel, kindly make a video while opening the carton.

2. In case any product is short or is damaged, we shall exchange the same or provide refund, as per company’s discretion, only once the customer shares the box opening video or pictures of the product.

3. For all returns/ replacements requests, kindly contact us via Whatsapp at +91-9330255648.

4. In cases where the customer chooses to pick-up the order themselves or arrange for shipping on their own, then no refund/replacement shall be borne by us if any damages caused.

5. Advance once paid is non-refundable under any circumstances if customer cancels the order midway for unprecedented reasons. Options available with our customers are that they may delay the distribution at a later date or may chose some other product of the same amount (within our MOQ limits) or accept a credit note (validity period applied) to settle the advance amount.

6. Refund is also not applicable If customer reduces the quantity after confirmation of quantity. The amount of reduced quantity can be adjusted through credit note (validity period applied) or product of some other amount (within our MOQ limits)

7. For damage claim customer has to cooperate with the company by sending detailed video and photos of the damaged product, carton boxes for internal verification as required by the company.